Return Policy

At Digital BrainVizo, we not only provide practical digital marketing courses but also offer physical products such as printed study materials, branded merchandise, toolkits, and accessories that support your learning journey. We take great care to ensure quality, but if you’re not completely satisfied with a physical product you’ve received, we offer a straightforward and transparent return policy.

The following terms apply only to physical products purchased from Digital BrainVizo:

🕒 Return Eligibility & Timeframe

  • Physical products can be returned within 7 days from the date of delivery.
  • Returns are only accepted if the product is in unused, undamaged, and re-saleable condition.
  • The item must be returned in its original packaging along with any manuals, tags, accessories, and the original invoice.

✅ Acceptable Reasons for Return

You may request a return under the following valid reasons:

  • You received a damaged or defective product.
  • You received the wrong product that was not part of your original order.
  • The product is incomplete or missing essential parts.

In all such cases, clear photographic evidence must be provided within 48 hours of delivery by emailing our support team.

❌ Non-Returnable Conditions

We do not accept returns for the following scenarios:

  • Product was used, washed, altered, or damaged after delivery.
  • Return request was raised after the 7-day return window.
  • The product is returned without the original packaging or invoice.
  • The item is a free gift, bonus material, or part of a limited promotional offer.
  • Personal hygiene or wearable items (e.g., t-shirts, caps, etc.) that have been worn or tried on.

🔄 Return Process – Step by Step

To initiate a return, please follow the steps below:

  1. Email your request to:
    📧 connect@digitalbrainVizo@gmail.com
    Include your full name, order ID, product name, and reason for return.
  2. Attach clear images of the product showing the issue (if damaged or incorrect).
  3. Our support team will verify the request and respond within 2–3 working days.
  4. If approved, we will schedule a reverse pickup or guide you to ship the product back.
  5. Once the returned item is received and inspected by our team, the refund or replacement will be processed within 7–10 business days.

💸 Refund for Returned Products

  • Refund will be initiated only after we receive and inspect the returned item.
  • The amount will be credited to your original mode of payment.
  • Shipping charges (if any) are non-refundable unless the return is due to a defect or mistake on our part.

⚠️ Important Points to Remember

  • Always record an unboxing video or take photos upon delivery to support any future claims.
  • Make sure the return package is securely packed to avoid damage during transit.
  • Keep the return tracking number safe until the refund/replacement is confirmed.
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